Q:经常会有用户问我们为什么他的软件不能自动更新?

A:

ZXW软件的更新都是自动推送的。在右边的弹出框里显示的更新不需要手动去下载。但如果有软件的版本更新，因为文件较大，可能需要大家去官网或者是群共享下载，但大部份用户还是可以直接运行老版本直接更新到新版的。（千万注意：已经通过老版本更新到新版本的用户，千万不要再度去运行老版本更新，这样会导致软件打不开，增加不必要的麻烦。）

Always there are users asking why their software can’t update automatically.

Now we officially inform you, our software update is automatically sent. In the pop up on the right side, it shows the update, no need to download by yourself.

表示无网络连接，因为我们的软件是从服务器调数据下来的，无网络连接并不代表你上不了网，只是表示你的网络无法连接到我们的服务器。如果遇到这种情况，可以重启下路由器，如果还不行，就直接把路由器撤了直接拨号试试看。因为有的路由器有拦截功能，直接把我们的IP给过滤掉了。我们的服务器支持双线：电信和网通。

It means your computer is not connect to internet. Because our software data was from the server, no internet connection doesn’t mean you can not use internet, it only means you can’t connect to our server. If this happens, please restart your router, if still doesn’t work, then unplug router, directly dial the number to connect. Because some router have blocking function, it might filter our IP. Our server support: China Telecom and China Unicom.

暂时我们的线路只能选择电信和网通，选择完以后，记得勾选下边的

For now our sever can only use Telecom and Unicom. After check one of them, remember to check “Save selected”.

再点OK!否则每次打开软件都会弹出这个界面，有部分用户一开始打开软件弹出这个栏目，以为是要注册！其实点OK就可以直接进软件了！

如果是移动的网络或者WIFI信号延迟太长也会导致这种现象。

Then press OK! Or everytime you open the software this will pop up.Some user thought this pop up was to register! Actually just press OK, then you can start use the software.

表示找不到加密狗，请检查电脑是否插了加密狗及电脑USB接口问题。

Means it can’t find dongle, please check if dongle is plugged or check USB interface.

这种情况一般是电脑中毒了，先全盘杀毒，然后重新下载一份软件尝试打开。如果还是同样的情况，就要重新安装纯净版系统。

In this case, your computer is infected by virus, you must carry out overall virus cleaning. Then re-download a software to open. If still the same situation, pease reinstall pure verion system.

暂时我们的线路只能选择电信和网通，选择完以后，记得勾选下边的

For now our sever can only use Telecom and Unicom. After check one of them, remember to check “Save selected”.

请到群共享下载新版软件，下图暂时为最新版本！
http://www.zxwtools.com/download.html

Please download new version software in qq group, what the image below shows is our latest version for now!

请把文件夹里的zxwm2.bin文件删了，再重新打开试一下。

Please delete this file zxwm2.bin， and re-open blackfish.

那么有可能是以下三个原因

Then there may the 3 reasons below:

1.Lack of file, please download a latest file from our qq group.

2.Cuased by antivirus software, please close or trust our software to run.

3.Software doesn't have adminstrator's right.

其中以第三个原因最重要，一般以管理员身份运行Blackfish软件就可以解决!

The 3rd reason is the most importand, usually if you choose as administrator to run Blackfish then it can be solved!